+44 2078 216464Collection & Delivery FAQ
A: You can easily schedule a collection through our website or mobile app by selecting your
preferred date and time slot.
A: Standard turnaround time is typically \[e.g., "3-5 business days"\]. Express services are
available for an additional fee, often with a \[e.g., "24-48 hour"\] turnaround. Specific
times may vary by service.
A: While it's preferred, if you're not available, you can arrange for a safe place (e.g.,
concierge, designated neighbor, secure porch) for us to collect or drop off your items.
Please inform us in advance.
A: Our collection and delivery slots are typically available between \[e.g., "9:00 AM - 1:00
PM" and "2:00 PM - 6:00 PM"\] on weekdays. Weekend slots may be available in some areas.
A: Yes, once your order is placed, you will receive a tracking link via email or SMS,
allowing you to monitor its status from collection to delivery.
A: If you miss a scheduled slot, please contact customer service immediately to reschedule.
A re-delivery fee may apply for missed deliveries.
A: Same-day services are generally not available for standard orders. However, for urgent
needs, please contact us, and we will assess if we can accommodate.
A: Please place all items in a bag (a disposable bag is fine) ready for our driver. There's
no need to separate items by service type; we'll do that at our facility.
A: You can change the address by contacting customer service. Changes must be made at least
\[e.g., "12 hours"\] prior to the scheduled time to avoid issues.
A: Yes, there is a minimum order value of \[e.g., "£20"\] for free collection and delivery
services. Orders below this value may incur a small delivery fee.
A: Yes, we can deliver to offices and commercial premises. Please provide clear instructions
for access during booking.
A: Please provide all necessary access details, gate codes, or concierge instructions in the
notes section when booking your collection/delivery.
A: Yes, if your building has a doorman or concierge, you can arrange for them to hand over
your items to our driver. Please ensure they are informed.
A: Your cleaned and pressed items will be returned neatly packaged, typically on hangers
with protective covers, or folded in bags, depending on the item.
A: Please inspect your order upon delivery. If there are any discrepancies, contact customer
service within \[e.g., "24 hours"\], and we will resolve it promptly.
A: While we cannot guarantee a specific driver, our entire team is professional and
reliable.
A: Yes, express services typically incur an additional fee due to the expedited processing
and logistics involved.
A: Yes, for regular customers, we can set up recurring weekly or bi-weekly collection and
delivery schedules for added convenience.
A: Please try to be ready. If you anticipate a delay, inform our customer service as soon as
possible. Significant delays may result in rescheduling.
A: You will receive an email or SMS notification confirming successful collection and
delivery of your order.
AT YOUR SERVICE
Everything perfectly taken care of.
Hassle-free ordering
No need to list your items, just pop them in a bag and book an order.
Book today wear tomorrow
We can have a driver with you in an hour and deliver tomorrow.
The personal touch
Real humans answering your queries and friendly drivers at your door.
Plastic-free &
eco slots
No single-use plastic. Just premium covers and recycled paper. Eco-friendly delivery times.
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Excellent and quick service
Excellent and quick service. Lovely emails which reminded me to change the bedding.
Anne, 21 hours ago
Makes my life easier
I have used I Hate Ironing for several years. It’s easy to book a pick up or delivery.
Heather, 22 hours ago
Excellent service and support
Excellent service and great customer care.
Customer, 2 days ago
Excellent and quick service
Excellent and quick service. Lovely emails which reminded me to change the bedding.
Anne, 21 hours ago
Makes my life easier
I have used I Hate Ironing for several years. It’s easy to book a pick up or delivery.
Heather, 22 hours ago
Excellent service and support
Excellent service and great customer care.
Customer, 2 days agoOur Promise
100% happy or we’ll re-clean your items for free!
273099
Freshly cleaned items in May.
183
Re-cleaned items.
99.9%
Items cleaned without an issue.