+44 2078 216464General Information FAQ
A: We offer our services across \[Specify your service area, e.g., "London and surrounding
counties," "major cities in the UK," "within a 10-mile radius of our store"\]. Please check
our website or contact us for specific coverage details.
A: Our operating hours for \[store/collection/delivery\] are \[Specify hours, e.g., "Monday
to Friday, 9:00 AM - 6:00 PM, and Saturday, 10:00 AM - 4:00 PM"\]. We are closed on Sundays
and public holidays.
A: You can reach our customer service team by phone at \[Your Phone Number\], via email at
\[Your Email Address\], or through the contact form on our website. Our team is available
during operating hours.
A: Yes, we have \[number\] physical store locations. You can find their addresses and
opening hours on our "Locations" page.
A: Currently, our service is available in \[mention specific regions/cities\]. We are
continuously expanding and hope to serve more areas soon.
A: We pride ourselves on \[mention unique selling points, e.g., "our commitment to
eco-friendly practices," "our specialized stain removal expertise," "our convenient
door-to-door service," "our highly trained staff"\].
A: Yes, we offer tailored corporate services and accounts for businesses. Please refer to
the "Corporate Services" section or contact us directly for more information.
A: You can subscribe to our newsletter via our website, follow us on social media \[mention
platforms, e.g., "Facebook, Instagram"\], or check our "News" section on the website.
A: Absolutely. We adhere to strict data protection policies and ensure all your personal
information is kept secure and confidential. Please refer to our Privacy Policy for details.
A: Yes, we offer a loyalty program that rewards our regular customers with exclusive
discounts and benefits. You can sign up on our website or in-store.
A: We welcome all feedback! You can leave a review on our website, contact customer service
directly, or fill out our online feedback form. Your input helps us improve.
A: Yes, all our staff are highly trained and certified in professional garment care, stain
removal, and customer service to ensure the highest quality of service.
A: For urgent requests, please contact our customer service team directly. While we cannot
guarantee all urgent requests, we will do our best to accommodate your needs.
A: All items are tagged, tracked, and handled with utmost care throughout our process. Our
facilities are secure, and we have insurance coverage for unforeseen circumstances.
A: While we cannot guarantee a specific individual, we ensure all our specialists are highly
skilled. If you have a specific request due to previous positive experience, please mention
it, and we will try to accommodate.
A: Yes, we have a mobile app available for \[iOS/Android\] devices, which allows for easy
scheduling, tracking, and payment.
A: Our primary customer service language is English, but we may have support for other
languages. Please inquire if you require assistance in another language.
A: Every item undergoes a multi-point inspection before and after cleaning/repair to ensure
it meets our high-quality standards.
A: Yes, for complex or unusual items, you can request a free consultation with one of our
specialists either in-store or by sending us photos online.
A: Our mission is to provide exceptional garment care and repair services with convenience,
quality, and environmental responsibility at our core.
AT YOUR SERVICE
Everything perfectly taken care of.
Hassle-free ordering
No need to list your items, just pop them in a bag and book an order.
Book today wear tomorrow
We can have a driver with you in an hour and deliver tomorrow.
The personal touch
Real humans answering your queries and friendly drivers at your door.
Plastic-free &
eco slots
No single-use plastic. Just premium covers and recycled paper. Eco-friendly delivery times.
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Excellent and quick service
Excellent and quick service. Lovely emails which reminded me to change the bedding.
Anne, 21 hours ago
Makes my life easier
I have used I Hate Ironing for several years. It’s easy to book a pick up or delivery.
Heather, 22 hours ago
Excellent service and support
Excellent service and great customer care.
Customer, 2 days ago
Excellent and quick service
Excellent and quick service. Lovely emails which reminded me to change the bedding.
Anne, 21 hours ago
Makes my life easier
I have used I Hate Ironing for several years. It’s easy to book a pick up or delivery.
Heather, 22 hours ago
Excellent service and support
Excellent service and great customer care.
Customer, 2 days agoOur Promise
100% happy or we’ll re-clean your items for free!
273099
Freshly cleaned items in May.
183
Re-cleaned items.
99.9%
Items cleaned without an issue.