+44 2078 216464Pricing, Payment & Coupons FAQ
A: Pricing varies by item type, material, and the specific service required. A detailed price
list is available on our website, or you can get an instant quote for many services.
A: We accept all major credit and debit cards, and online payments are processed securely
through our website. Payment is typically due upon delivery or pickup.
A: Generally, only one coupon or discount can be applied per order. Please refer to the specific
terms and conditions of each promotion.
A: Yes, a detailed invoice outlining all services and charges will be provided with your
returned items and also sent to your registered email address.
A: No, we believe in transparent pricing. All charges will be clearly communicated before you
confirm your order. Any additional services will be discussed and approved by you.
A: Payment is typically processed after the cleaning/repair is completed and before your items
are delivered or picked up.
A: For online orders, we primarily accept card payments. Cash payments may be accepted for
in-store drop-offs, please confirm with the store directly.
A: Coupon codes can be applied during the checkout process on our website or mobile app. There
will be a designated field for entering the code.
A: Please double-check the code for typos, expiry date, and any specific terms and conditions
(e.g., minimum spend, new customers only). If issues persist, contact customer service.
A: Yes, for large volume orders or corporate accounts, we may offer special bulk pricing. Please
contact our corporate services team for a custom quote.
A: All prices displayed on our website are \[state whether inclusive or exclusive, e.g.,
"inclusive of VAT/applicable taxes"\].
A: Yes, you can get an estimated quote for most services directly on our website by selecting
the items you wish to have cleaned.
A: The initial quote is an estimate. The final price is determined after our experts inspect
your items. We will notify you if there's a significant discrepancy before proceeding.
A: Our gift vouchers are available in various denominations, or you can choose a custom amount.
A: Some delicate or specialist items may incur a slightly higher charge due to the specialized
care and techniques required. This will be reflected in the pricing.
A: Yes, corporate clients can set up monthly billing accounts. Please discuss this with our
corporate services team.
A: If you are not satisfied with our service, please refer to our complaints policy. Refunds are
handled on a case-by-case basis.
A: Yes, we frequently run seasonal promotions and special offers. Keep an eye on our website and
social media for announcements.
A: Yes, you can combine gift voucher redemption with other payment methods.
A: If a payment fails, we will notify you and attempt to re-process. Please ensure your payment
details are up to date. Your items will not be released until payment is successful.
AT YOUR SERVICE
Everything perfectly taken care of.
Hassle-free ordering
No need to list your items, just pop them in a bag and book an order.
Book today wear tomorrow
We can have a driver with you in an hour and deliver tomorrow.
The personal touch
Real humans answering your queries and friendly drivers at your door.
Plastic-free &
eco slots
No single-use plastic. Just premium covers and recycled paper. Eco-friendly delivery times.
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Excellent and quick service
Excellent and quick service. Lovely emails which reminded me to change the bedding.
Anne, 21 hours ago
Makes my life easier
I have used I Hate Ironing for several years. It’s easy to book a pick up or delivery.
Heather, 22 hours ago
Excellent service and support
Excellent service and great customer care.
Customer, 2 days ago
Excellent and quick service
Excellent and quick service. Lovely emails which reminded me to change the bedding.
Anne, 21 hours ago
Makes my life easier
I have used I Hate Ironing for several years. It’s easy to book a pick up or delivery.
Heather, 22 hours ago
Excellent service and support
Excellent service and great customer care.
Customer, 2 days agoOur Promise
100% happy or we’ll re-clean your items for free!
273099
Freshly cleaned items in May.
183
Re-cleaned items.
99.9%
Items cleaned without an issue.