+44 2078 216464Rescheduling, Cancellation & Complaints FAQ
A: You can reschedule or cancel your order through your online account or by contacting customer service at least \[e.g., "24 hours"\] before your scheduled collection/delivery time.
A: We strive for perfection, but if you have a complaint or believe an item has been damaged, please contact us within \[e.g., "48 hours"\] of receiving your order. We will investigate promptly and work to resolve the issue to your satisfaction.
A: Cancellations made less than \[e.g., "12 hours"\] before the scheduled collection/delivery time may incur a late cancellation fee.
A: You can submit a formal complaint by contacting our customer service team via phone or email, or by filling out the dedicated complaint form on our website.
A: Upon receiving your claim, we will ask for details and photos of the damage. We will then review our internal processes and may request to inspect the item ourselves to determine the cause.
A: We aim to acknowledge all complaints within \[e.g., "24 hours"\] and resolve them within \[e.g., "5-7 business days"\], though complex cases may take longer.
A: If you are not satisfied with the cleaning quality, please contact us. We will offer to re-clean the item free of charge. Refunds are considered on a case-by-case basis if re-cleaning is not possible or effective.
A: In the very rare event that an item is lost while in our care, we will conduct a thorough investigation. If confirmed lost, compensation will be provided based on the item's depreciated value and our terms and conditions.
A: While not always required, any proof of purchase or original condition of the item (e.g., photos) can assist in the investigation of a complaint.
A: Frequent rescheduling may be subject to review. Please try to confirm your availability before booking.
A: Once items have been collected and processing has begun, cancellation is generally not possible, but you can contact us to discuss options.
A: Please contact customer service with details, and your complaint will be handled discreetly and professionally.
A: Yes, complaints regarding cleaning quality or damage must be reported within \[e.g., "48 hours"\] of receiving your items.
A: If you realize you've sent an item by mistake, please contact us immediately. If it hasn't been processed yet, we may be able to return it.
A: Depending on the nature of the complaint, we may offer credit for future services as a form of compensation or goodwill gesture.
A: If you are not satisfied with our initial resolution, you can escalate your complaint to a senior member of our customer service team for further review.
A: No, raising a legitimate concern will not negatively impact your future service with us. We value your honest feedback.
A: Items left uncollected for more than \[e.g., "30 days"\] after notification may be subject to storage fees or disposal in accordance with our terms and conditions.
A: Please contact our customer service team with details of the issue, and they will forward it to our technical support.
A: Yes, upon request, we can provide written confirmation of your complaint and the steps taken to resolve it.
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No need to list your items, just pop them in a bag and book an order.
Book today wear tomorrow
We can have a driver with you in an hour and deliver tomorrow.
The personal touch
Real humans answering your queries and friendly drivers at your door.
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eco slots
No single-use plastic. Just premium covers and recycled paper. Eco-friendly delivery times.
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Excellent and quick service
Excellent and quick service. Lovely emails which reminded me to change the bedding.
Anne, 21 hours ago
Makes my life easier
I have used I Hate Ironing for several years. It’s easy to book a pick up or delivery.
Heather, 22 hours ago
Excellent service and support
Excellent service and great customer care.
Customer, 2 days ago
Excellent and quick service
Excellent and quick service. Lovely emails which reminded me to change the bedding.
Anne, 21 hours ago
Makes my life easier
I have used I Hate Ironing for several years. It’s easy to book a pick up or delivery.
Heather, 22 hours ago
Excellent service and support
Excellent service and great customer care.
Customer, 2 days agoOur Promise
100% happy or we’ll re-clean your items for free!
273099
Freshly cleaned items in May.
183
Re-cleaned items.
99.9%
Items cleaned without an issue.